1. Definitions

Individual entrepreneur Сорокина Валерия Викторовна
Tax identification number: 780229807860
The main state registration number of an individual entrepreneur: 320784700227973

Buyer - an individual who uses the service of the online store and ordered and (or) paid for the Goods on the website vhvroyal.com
Parties - the Seller and the Buyer.
Online store (Website) - an Internet site at vhvroyal.com, designed to provide the Buyer with services for the selection of Goods for the purpose of their subsequent purchase from the Seller.
Goods - inventory items offered by the Seller for sale on the vhvroyal.com website. The subject of sale can only be Goods in stock.
Order - the Buyer's application for the purchase of the Goods and (or) for the provision of services offered by the Seller on the Site, and executed in compliance with the rules provided for in this Agreement.
Acceptance - the Buyer's actions to form the Order and (or) pay for the Goods by cash or non-cash funds. Acceptance is considered to have taken place when the Order is formed with payment in cash or non-cash funds.

Courier - a representative of the Seller (or a carrier organization that delivers the Goods on the basis of an agreement with the Seller), authorized to carry out actions to transfer the Goods to the Buyer and make cash settlements.
Date of payment - depending on the selected payment method for the Goods, it is considered the day:
- final transfer of funds to the Seller's settlement account;
- acceptance of cash by the Courier.
Services - services for the delivery of the Goods, consultation of the Buyer when choosing the Goods and other similar services provided by the Seller, the types and cost of which are brought to the attention of the Buyer when purchasing the Goods on the Site.
Agreement - this sale and purchase agreement, which is a public offer, and is concluded by accepting its terms by the Buyer in accordance with the conditions and rules below.

2. General provisions

2.1. This Agreement is a public offer in accordance with Articles of the Civil Code of the Russian Federation No. 426, 435, 437.

2.2. This Offer Agreement is an accession agreement under Article No. 428 of the Civil Code of the Russian Federation. The Buyer may conclude an Agreement with the Seller solely by joining the terms of this Agreement.

2.3. The Seller unilaterally accepts and changes the terms of the Agreement. In relations between the Seller and the Buyer, the provisions of the Agreement in force at the time of Acceptance shall apply.

2.4. The fact of registration of the Buyer on the Site and (or) placing an Order in the online store by any available means means that the Buyer has read, understood and agrees to the terms of this Agreement.

2.5. Relations between the Buyer and the Seller from the moment of Acceptance are regulated by:
- by this Agreement;
- the Civil Code of the Russian Federation;
- Law of the Russian Federation "On Protection of Consumer Rights";
- Decree of the Government of the Russian Federation of 19.01.1998 No. No. 55.

2.6. The terms of the Agreement are permanently posted on the Seller's website at: vhvroyal.com in the "Rules of sale" section.

3. Subject of the agreement

3.1. The Seller provides the Buyer with services for the selection of Goods for the purpose of their subsequent sale to the Buyer for cash or non-cash payment.

3.2. The Seller places on the Site detailed information about the Goods and the provided services for the preliminary acquaintance of the Buyer. For more information, the Buyer should contact the Seller, write an email to hello@vhvroyal.com or place an order on the Site.

3.3. The Buyer independently places an Order in any way available on the Site, choosing from among the possible methods of payment and delivery of the Goods.

3.4. The Buyer pays for the selected Goods and Services in 100% of the amount in accordance with the prices valid at the time of the formation of the Order. The price (cost) of the Goods is set by the Seller and can be changed by him at any time.

3.5. The Seller delivers the Goods to the Buyer in the manner and within the time limits determined in accordance with the procedure established by this Agreement.

3.6. The order is considered to be completed after its 100% payment by the Buyer and the transfer of the Goods to the Buyer. The minimum order amount is 5000 rubles. The fact of the transfer of the Goods is confirmed by the Buyer's signature on the document provided by the Courier.

3.7. The Buyer, by placing an Order on the vhvroyal.com website, agrees to receive emails containing information about the services and offers provided by the Seller. In case of unwillingness to receive emails, the Buyer must send an email to hello@vhvroyal.com.

3.8. The date of conclusion of the Agreement is the date of registration by the Buyer of the Order on the website vhvroyal.com.

4. Procedure for placing an Order

4.1. The order of the Goods is carried out by the Buyer on the vhvroyal.com website by going through the standard ordering procedure.

4.2. When placing an Order via the Internet, the Buyer fills out an electronic form of the Order for the Goods in the online store and sends the generated Order to the Seller via the Internet.

4.3. The formation and transfer of the Order is carried out according to the procedure provided for on the Site, and ends with sending the Buyer a message confirming the acceptance of the Order to the Buyer's email address.

4.4. The Seller informs the Buyer about the status of the Order by e-mail.

4.5. The Buyer has the right to request from the Seller the Courier's contacts and other data with which he can track his Order until it is received.

4.6. Upon receipt of the Order, the Buyer is obliged to carefully check the appearance of the branded packaging of the courier service for opening and (or) other damage. By signing the document provided by the Courier and confirming the fact of the transfer of the Goods, the Buyer acknowledges that he has no complaints about the appearance of the Order. After signing the document confirming the fact of transfer of the Goods, the risk of accidental damage to the Goods passes to the Buyer.

4.7. In the event of a preliminary 100% payment for the Goods, the Courier transfers the Order to the person who has presented a passport or other identification document in order to compare it with the data specified by the Buyer during registration.

4.8. The Buyer has the right to change the composition of the Order before it is transferred by the Seller to the Courier by notifying the Seller about this only in the case of the selected method of payment in cash to the Courier.

4.9. The Seller has the right to cancel the Buyer's Order or exclude from it certain Goods that are not available from the Seller, with the obligatory notification of the Buyer and with a refund to the Buyer in the appropriate amount within 10 business days from the Payment Date.

4.10. All information about the Goods published on the Site is for informational purposes only and does not fully reflect reliable information about the properties and characteristics of the Goods. For more information about the Goods, the Buyer may contact the Seller by sending an email to hello@vhvroyal.com.

5. Placing an order for the manufacture of an exclusive Product

5.1. The Buyer can order from the Seller an exclusive product (Goods) that is not among the Goods offered on the Site, in accordance with his wishes.

5.2. Within three working days from the date of registration of the application, the Seller contacts the Buyer using the contact details specified by the latter when ordering, to agree on the features, terms and cost of manufacturing the product (Goods).

5.3. The contract is considered concluded from the moment of agreement between the Buyer and the Seller of the product (Goods), the terms of its manufacture, the method of delivery and the final cost.

5.4. The Seller starts manufacturing an exclusive product (Goods) only after agreeing on all the aspects necessary for concluding this Agreement, and after 100% prepayment of the Order by the Buyer.

5.5. Return or exchange of an exclusive product (Goods) is not possible.

6. Price and payment for the Goods

6.1. Goods and Services are subject to payment at the prices set by the Seller. The Seller has the right to apply discounts to the price of the Goods and the cost of services, various bonuses and promotions, as well as to change and cancel them unilaterally at any time.

6.2. The goods are payable for cash or bank transfer. Payment for the goods in cash is carried out by the Buyer by transferring funds to the Courier. Payment for the goods by bank transfer is carried out by the Buyer by paying with a payment bank card the invoice issued by the Seller during the ordering via the Internet;

6.3. The Goods are handed over to the Buyer only after 100% payment for the Order.

6.4. In case of violation by the Buyer of the Terms of payment for the Order and (or) unreasonable refusal to receive the Order, the Seller has the right to unilaterally change the current terms of the Agreement for such Buyer in terms of the further provision of Services, and also not to return to the Buyer the funds spent on the provision of services.

7. Delivery of the Goods

7.1. Delivery of the Goods is carried out according to the terms set by the Courier, and depends on the location of the Buyer. The goods are delivered only to those regions and settlements that are included in the geography of the Courier service, namely: St. Petersburg, Leningrad Region and Moscow.

7.2. The cost and terms of delivery are determined by the Seller in accordance with the tariffs of the Seller or the Courier.

7.3. Delivery of the Goods is made by the Courier to the address specified by the Buyer when placing an order and paying on the Site.

7.4. According to the rules of the courier service, opening of cargo is allowed only in case of damage to the outer packaging of the cargo. The product is packaged in a branded courier package, which can only be opened once. Upon receipt of the Order, the Buyer must carefully check the appearance of the package in the presence of the Courier. If an opening or other damage to the original packaging is detected, the Buyer has the right to finally open the packaging and check the integrity of the Order in the presence of the Courier. If the Goods are lost or damaged during delivery, the Buyer, together with the Courier, must sign the appropriate act.

7.5. In the absence of external damage to the branded packaging, the Buyer has the right to open the branded package of the courier service only after 100% payment for the Goods and signing all required documents. By signing the document provided by the Courier and confirming the fact of the transfer of the Goods, the Buyer acknowledges that he has no complaints about the appearance of the Order.

7.6. If the services (delivery) are not provided due to the fault of the Buyer (absence at the agreed time at the place of receipt of the Goods, etc.), the Seller has the right to demand payment in full. The repeated call of the Seller's representatives in order to provide the Delivery Services is paid by the Buyer at the Seller's rates.

8. Return of Goods

8.1. Chocolate of good quality is not subject to return or exchange in accordance with the Decree of the Government of the Russian Federation of 19.01.1998. No. 55.

9. Transfer of rights and risks

9.1. The purchased Goods mean the paid and actually received Goods.

9.2. The Seller is considered to have fulfilled his obligation under the Purchase and Sale Agreement, and the Buyer acquires ownership of the Goods from the moment the Goods are transferred, which is certified by a sales receipt (waybill / acceptance certificate) and the Buyer's signature on the document provided by the Courier.

9.3. The Buyer is responsible for the delivery of the ordered Goods to any of the persons specified by him in the Order. The Seller is not obliged to verify the authority of the persons accepting the Goods, if they are indicated in the Order as recipients. The Seller has the right to refuse to deliver the ordered Goods to persons not specified in the Order.

9.4. By accepting this Agreement, the Buyer agrees to the processing by the Seller of his personal data specified during registration on the Site or in the sales documents in order to fulfill obligations under this Agreement, as well as to transfer personal information to third parties in order to fulfill this Agreement.

9.5. Any information specified by the Buyer in the Order is considered reliable by the Seller. The Buyer bears all the risks and losses associated with the placement of false data when placing an Order, and is not entitled to refer to their unreliability in the event of a dispute with the Seller.

9.6. The settlement of disputes is carried out with the obligatory observance of the pre-trial claim procedure by submitting a written claim. Prior to filing a claim, the Buyer has the right to contact the Seller for clarification in any way convenient for him. If an agreement is not reached, the dispute between the Parties is subject to consideration in court in accordance with the current legislation of the Russian Federation.

10. Other terms

10.1. All rights to the materials contained on the pages of the Site belong to the Seller or its partners. Any use of them is allowed only with the written permission of the Seller.

10.2. The Seller has the right to transfer to third parties its rights and obligations arising from relations with the Buyer when using the latter's online store service and purchasing the Goods to fulfill the terms of this Agreement.

10.3. By placing an order or subscribing to the newsletter, the Buyer agrees to the processing of his personal data by the Seller, including for the promotion of Goods and Services.

10.4. The Seller guarantees that the information provided by the Buyer is confidential, is used solely for the purposes of concluding and executing the Agreement and will not be transferred by the Seller to third parties, except in cases of mandatory provision of information in accordance with the current legislation of the Russian Federation, and will not be used for any purpose other than those specified in this Agreement.

10.5. The Agreement comes into force from the moment of its conclusion and is valid until the Parties fully fulfill their obligations under it. For violation of the terms of this Agreement, the parties are liable in accordance with the legislation of the Russian Federation.

10.6. In everything that is not provided for by this Agreement, the Parties are guided by the current legislation of the Russian Federation.

10.7. The Parties are released from liability for partial or complete failure to fulfill obligations under this Agreement, if this failure was the result of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the Parties could neither foresee nor prevent by reasonable measures.

10.8. The Party that fails to fulfill its obligations due to these circumstances is obliged to notify the other Party of this Agreement in writing within ten days of the occurrence and termination of force majeure circumstances.
Sincerely, VHV Online Store.