Terms of payment, delivery, return and exchange - VHV Fine art chocolate - Exclusive distributor of Greyas in Russia

hello@greyasmoulds.com

+7 967 433 33 22

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SUPERIOR
POLYCARBONATE MOULDS

hello@greyasmoulds.com
+7 967 433 33 22

Saint Petersburg
Politekhnicheskaya st., 6, 1st floor
(weekdays, from 9:00 to 18:00)

IP Sorokina Valeria Viktorovna
TIN 780229807860
OGRNIP 320784700227973

PAYMENT METHODS

Cash
When self-pickup at the address: St. Petersburg, st. Politekhnicheskaya, d. 6, visit by prior arrangement.

Bank card
To select payment for the goods using a bank card on the corresponding page, you must click the button Pay for the order with a bank card. Payment is made through PJSC SBERBANK using bank cards of the following payment systems:

MIR (place the WORLD logo);
VISA International (place the VISA International logo);
Mastercard Worldwide (place the Mastercard Worldwide logo);
JCB (place the JCB logo).

For payment (entering your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.

This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by PJSC SBERBANK. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.

DELIVERY METHODS

Pickup
Russia, St. Petersburg, st. Politekhnicheskaya, d. 6 (by prior arrangement)

Courier delivery

Courier service in the city
Courier service to another city or country

TERMS OF RETURN AND EXCHANGE

Refusal of goods. Return of good quality goods

The buyer has the right to refuse goods of good quality without giving reasons: until the moment of sending the goods at any time; within 7 days of receiving the item.
Return of goods of proper quality is possible if its presentation, consumer properties are preserved and it has not been used by the Buyer.
The Buyer is not entitled to refuse the Goods of proper quality, having individually defined properties, if the specified Goods can be used exclusively by the Buyer acquiring it.
If the Buyer refuses the goods, the online store returns the amount of money paid by the Buyer under the agreement, except for the costs of the seller for the delivery of the returned goods from the Buyer, no later than ten days from the date the Buyer submits the relevant request.
Requests for the return of goods must be sent to us by e-mail hello@greyasmoulds.com with full name and invoice/order number.
If the goods are delivered with damage, then its cost will not be reimbursed, and the Buyer must submit claims to the courier company that damaged the goods during the delivery process.

Return of goods of inadequate quality

If defects are found in the goods (manufacturing defects), if they were not specified by the seller, the Buyer, at his option, has the right, within 7 days:
Request a replacement for a product of the same brand (the same model and (or) article);
Request a replacement for the same product of a different brand (model, article) with a corresponding recalculation of the purchase price;
Request a commensurate reduction in the purchase price;
Refuse the goods and demand a refund of the amount paid for the goods. At the request of the Seller and at his expense, the Buyer must return the goods with defects.
A refund of the cost of the goods is possible if the defects in the goods arose before the transfer of the goods to the Buyer.
The return is issued by a regular parcel from any branch of the Russian Post. Shipping costs will be reimbursed along with the cost of the item.
Requests for the return of goods must be sent to us by e-mail hello@greyasmoulds.com with full name and invoice/order number.
The return shipment of defective goods is initially made at the expense of the Buyer. After receiving the goods, considering the application and confirming the presence of the declared defects that arose through no fault of the Buyer, our store undertakes to reimburse the costs of sending the goods to the store.
As soon as the returned item is received by our store, we will send you a confirmation e-mail. Refunds for goods and shipping are made within 10 working days after receipt. Please note that specific return times depend on your bank and are not subject to our control.

A refund

Refunds are made in the same way as the payment was made (in cash or by bank card):
Cash is returned at the pickup point: St. Petersburg, Politekhnicheskaya st., 6, 1st floor. (weekdays, from 9:00 to 18:00), visiting by prior arrangement.
Funds are credited to the bank card in accordance with the terms for processing the transfer by the receiving bank.

hello@greyasmoulds.com
+7 967 433 33 22

St. Petersburg, Politekhnicheskaya st., 6, 1st floor (weekdays, from 9:00 to 18:00), visiting by prior arrangement

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VHV Fine art chocolate - EXCLUSIVE GREYAS DISTRIBUTOR IN RUSSIA

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